This privacy notice aims to give you information on how PillPacCare collects and processes your personal data as a user of the PillPacCare web and mobile based app e.g. as a care provider or care worker. This includes any data you may provide through our web portal, or via the app. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
When you use our app, there may be links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We require that you provide us with certain information so that you can use this app. We must, for example, collect certain identity details so that we can verify your identity when you log in, and therefore safeguard the security of patient and service user information. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
We use different methods to collect data from and about you including through:
|#||Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|1||To register you as a user of the app||Necessary for our legitimate interests|
|3||To administer and protect our business and website/ mobile based app (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)|
|4||To provide you with relevant communications and notifications|
|5||To use data analytics to improve our website/app, products/services, marketing, customer relationships and experiences|
|6||To protect and safeguard the patient/ service user data which may be accessed via the app.|
|7||To provide employers, agencies and Trusts with information about information about the location of Care Providers, and visit time.||
|8||To maintain accurate records of treatment and care provided to patients and service users, which includes recording who carried out the relevant treatment or care task or administered a medication. This is important in order to protect the safety of patients and service users||
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules.
We may have to share your personal data with the parties set out below for the purposes set out in the table above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We will only process your data within the UK or within the EEA (European Economic Area).
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Most information collected on the App is routinely destroyed after five years by PillPacCare.
We are required to retain information collected via this app which forms a part of health and care records, in compliance with the law and guidance which may be issued by the Department of Health and other authorities.
In some circumstances you can ask us to delete your data: see “Request erasure” below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to provide the best service and the best and most secure experience for users. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities, by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Specific Third Parties
Personal information collected via the mobile app and website is accessible to the agency, trust or company who has entered into a contract with PillPacCare, and their authorised employees.
Occasionally, we may receive a request from a patient or service user for a copy of their records. If we receive such a request, we will forward it to the relevant Trust, Agency or company who has contracted PillPacCare. Some of your information may need to be disclosed as a result of such a request, such as where your name forms a part of an individual’s care records.
We will not share your personal information with any other third party unless required to by law.
How to complain:
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with the Information Commissioner (ICO) who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Changes to this privacy notice
This privacy notice was published on 17/09/2018 and last updated on 07/03/2019.
We may change this privacy notice from time to time, when we do we will inform you of this.
How to contact us
Please get in contact if you have any questions about this privacy notice or the information we hold about you.
Our full details are:
Unit 30, 62 Fenaghy Road,
|+44 (0) 28 2565 7856|